Payouts are released for approved work. After a teacher or tutor delivers a period, lesson, or milestone, the school or parent reviews and approves it, and the matching payout is released.

After work is submitted, the school or parent has a confirmation window to approve it or raise a concern. If no response is given within the window and no dispute is raised, the work is auto-approved so the teacher or tutor is not left unpaid for delivered work.

Auto-approval exists to keep the system fair to the person who did the work; it does not remove the funder’s right to raise a genuine issue during the window.

A school, parent, teacher, or tutor can raise a dispute about work or payment within the confirmation window or shortly after. When a dispute is raised, the related payout may be held while we review.

We review the contract terms, the agreed scope, attendance or lesson records, and any evidence both sides provide, and we aim to reach a fair outcome.

Schools and parents remain responsible for the final classroom or tutor approval. TeachConnect facilitates and mediates but does not override a funder’s legitimate approval decision, except to prevent clear abuse such as approving work and then refusing to pay for it.

A dispute, on its own, does not damage a teacher’s or tutor’s public status. Under the Work Record Policy, unresolved disputes are not published as negative status, and feedback only counts when it is tied to a funded contract.