Because payment is based on approved work, money funded for work that is never delivered or never approved can be refunded. You pay for approved periods, lessons, or milestones — not for work that did not happen.

If a teacher or tutor does not deliver part of a funded contract, the funds protecting that undelivered part are refunded to the school or parent, less any fees that have already been earned on work that was delivered and approved.

If a contract or lesson package is cancelled before work begins, the funded amount for the uncompleted work is refunded. Where work has already started, completed and approved work is paid out and the remaining protected balance is refunded.

Service fees attached to work that was delivered and approved are generally non-refundable, since they cover the service already provided. Fees on refunded, undelivered work are returned with the refund.

Where a dispute leads to a refund, the refund follows the outcome under the Dispute and Approval Policy. We aim to make refunds promptly through the original payment method.